We’ve been providing email-based service & support to our customers since we sold our 1st cable back in 2006. We’re vigilant about email and passionate about helping our customers, always thinking about what we’d like to see from an email-based service team if we were the customers ourselves. Sure, some people are skeptical about email-based customer service in general, but thanks to the efforts of our team we’ve been able to thoughtfully and thoroughly address the needs of every customer that comes to us, and change some minds in the process.
Today, we’re officially trying to take that approach to the next level, with the introduction of the CableJive Service web-help system. We used data we’ve collected from years of customer service emails to create a system that meets the following 2 goals:
1.) Help customers get answers to certain questions without ever having to send an email.
2.) Help customers quickly and easily provide us with the appropriate information when they DO have to email us.
Thankfully, we think we’ve been able to accomplish both. Simply go to the CableJive Service page at www.cablejive.com/service, select the option that best fits your question, and you’ll either get an answer, or you’ll be able to send an email to our team right from that page, allowing us to help you as quickly as possible. We hope you find it as useful as we think it is, so the next time you need help from our service team, head on over and take it for a spin.