Problem Solving – The dockXtender, iPad, and iHealth Dock
October 12, 2011 2 Comments
Recently, we’ve been receiving sporadic complaints about the dockXtender not allowing the iPad to work with the iHealth BP3 Blood Pressure Dock. After a few different reports, weren’t getting a clear picture of the issue. We knew there was something odd going on, so we decided to order one ourselves to try. Thankfully, we received our iHealth dock, and it worked just fine with the dockXtender and both the iPad and iPhone. There’s only one catch: it does not work in landscape mode.
Considering the iHealth dock literally docks your device in portrait mode, it appears the developers were not anticipating that their device would be used with our cable, allowing for landscape mode to be a reality while using their system. The good news is that as long as you keep your iPad in portrait mode, it should all work just fine. In the picture above, I turned the iPad upside-down, which keeps the app in portrait mode, but allows access to the 30-pin connector for the dockXtender (using the Nest as the iPad stand). It is possible that the iHealth developers may correct this issue in a future update, but for now it’s good to know that there is a simple solution to this issue.
This seems like a good time to remind everyone that the dockXtender provides the physical connection to allow your iPad to connect to devices and accessories in a multitude of ways that are not possible without it. However, it is important to remember that just because you can connect the two, it does not mean the iPad will be perfectly compatible with the accessory you’re connecting it to (which would be an issue between your accessory and the iPad, unaffected by the dockXtender). The good news is that our 60-day return policy means you’re welcome to give the dockXtender a try in any of these situations, and simply return it to us if it doesn’t work out. Simple.