samDock Troubleshooting
January 17, 2013 15 Comments
Our new samDock cable opens up a world of options for Samsung Galaxy SIII & Note II owners to connect to a variety of high-quality iPod docks and speaker systems for charging, listening to audio, and syncing data. Never before has such a solution been created specifically for Galaxy devices. In most cases it is a seamless, plug-and-play accessory giving you instant access to your docking system’s features. However, we were just made aware of a very particular setting that may be preventing the samDock from working for some customers right off the bat. The good news is, there’s a simple solution.
If you connect your Galaxy SIII or Note II to a docking station with the samDock and you are able to get charging but not audio, you’ll want to make sure that you have enabled your device to send audio through it’s micro USB connector. To do this, go into the settings menu, click on the “Accessory” tab, and ensure “Audio output mode” is selected with a check mark (see image). On some devices, that “Accessory” tab may be named “Dock” instead, but the menu you’ll find within is the same, and the solution is just as simple. If you have confirmed that Audio output mode is enabled and you still have trouble getting the samDock to work, please don’t hesitate to contact our service department at www.cablejive.com/service and we’ll be happy to help you further from there.
I am getting a lot of static. Do you have a suggestion for that?
That’s certainly not normal, and it’s not something we have a “general” solution for. However, if you get in touch with our service team they’ll be happy to work out the specifics with you and help get this issue corrected. Please contact our team at: http://www.cablejive.com/service
I just got my SamDock and hooked my Galaxy Note II to our Ihome dock station. It produces an amount of static that makes it useless. Volume doesnt change the level of static. Meaning it is not volume controlled. You can drown it out if you crank it up but that not our preferred level for enjoyment.
I’m sorry to hear about this issue with your samDock. That certainly does not sound like normal behavior. Please contact our service team about this issue and they’ll be happy to help you from there: http://www.cablejive.com/service
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The samDock Device does not work with my Bose Dock Station. My cell is a Samsung Galaxy S3 and a iPod 30GB
Sorry to hear that Mike, the samDock should work with Bose Docking Stations just fine. As long as you’ve ensured that you have Audio Output Mode enabled and it still isn’t working, please contact our service department at http://www.cablejive.com/service and we’ll be happy to help you resolve this issue from there.
I have the samsung galaxy 111 and I connect it to our Bose sound dock, the sound stops and starts every 2 seconds,very annoying, the samdock also does not recharge the phone,I have set my phone to the correct audio out put and to get any sound ,I have to wiggle the 30 pin female connection back and forth to hear any thing,(stops and starts).I will try with a friend’s sound dock later, but it seems to me that there is an issue with the samdock 30 pin female connector or the samdock is not a 100 percent compatible with the Bose sound docks,any insight would be helpful
Regards
mark
Mark, first off, thank you for your business with us. I’m sorry to hear about this issue. That certainly doesn’t sound normal, as our samDock should work just fine with all Bose SoundDock systems. Please contact our support team at http://www.cablejive.com/service, and they’ll be happy to help resolve this issue with you from there.
Any idea if this works in a 2008 Audi a4 Quattro? Its stock stereo has a built in ipod connector in the glove capartment.
Thanks
Thank you for your interest in our products. We have no reported issues between the samDock and any Audi systems currently. Regardless, you can return anything you order from us within 60-days from your original date of purchase, so you’re welcome to give it a try and return it if isn’t compatible for you.
Great! Mine will be arriving tomorrow.
Awesome, thanks for your business with us!
I have a Samsung galaxy S4 & can get audio from an older ipod dock/alarm clock using the samdock but not frommy Sony docking system, charges only. Have tried the trouble shooting suggestion but still no sound, any suggestions? Use of the samdock with this dock was the main reason for my purchase of this device.
First off, thank you for your business with us. I’m sorry to hear about this issue, but our support team will be happy to assist you with it. Please contact our support team at http://www.cablejive.com/service and they can help resolve this issue with you from there.